Residential Heat Pumps · Since 1979
A heat pump heats your home in winter and cools it in summer with one system. When yours struggles in either season, we find out why. When it’s time to replace it, we size the new unit to your home and install it so it runs the way it should.
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Air-source and cold-climate ductless | Dual-fuel with furnace pairing | 24-hour service | PA licensed · PA000278
Heat Pump Types
Find the Right System for Your Home
Heat pumps come in several types to suit different homes, layouts, and heating needs. Explore the options below to understand which system may work best for your property.
Air-Source Heat Pumps
Transfer heat between indoor and outdoor air through an outdoor unit. A common choice for homes with existing ductwork.
Repair and Replacement
Cold-Climate Ductless Heat Pumps
Use wall-mounted indoor units connected to one outdoor unit, with individual temperature controls. Ideal for additions, converted spaces, and homes without ductwork.
Explore Ductless Options
Dual-Fuel Heat Pump Systems
Pair a heat pump with a furnace. The heat pump handles milder weather, while the furnace provides heat when outdoor temperatures drop.
Explore Dual-Fuel Systems
Geothermal Heat Pumps
Use buried ground loops to exchange heat with the earth, where temperatures remain relatively stable. A long-term option for properties with suitable space for loop installation.
Explore Geothermal Systems
How it Works
Our Heat Pump Service Process
A heat pump operates in both heating and cooling modes, so proper diagnosis requires checking how the system performs in each. Our technicians follow a clear process from inspection to final testing.
1. Inspect System Operation
We test the heat pump in heating and cooling modes, checking the reversing valve, thermostat, and control board for faults.
2. Test Key Components
We check refrigerant levels and pressures, inspect system components, and assess the defrost cycle to identify issues affecting performance.
3. Review Your Options
We explain our findings and recommend suitable repair or replacement options for your approval.
4. Test System Performance
After completing the work, we test the system in heating and cooling modes to verify operation.
Heat Pump Installation and Repair Costs
The cost depends on the type of service and your home’s requirements. Key factors include:
- Type of service: Repair, replacement, or new installation
- Heat pump type: Air-source, ductless, dual-fuel, or geothermal
- Existing setup: Ductwork condition and required electrical or line set upgrades
- Installation requirements: Home size and access to the outdoor unit
Heat Pump Troubleshooting
Signs Your Heat Pump Needs Repair
Heat pump faults show up as comfort problems first. Match what you’re noticing against this list, then call us so we can confirm the cause.
01
Weak Heat in Winter
Lukewarm air or long run times with little warmth. Often tied to refrigerant levels, defrost trouble, or a compressor losing capacity.
02
Cool Air in Heating Mode
Usually, a reversing valve that isn't shifting, or a control fault. We confirm which before any part is replaced.
03
Ice on the Outdoor Unit
Light frost is normal in cold weather. Ice that keeps building through defrost points to a defrost board, sensor, or airflow restriction.
04
Short Cycling
The system starts and stops often without finishing a full cycle. Causes include oversizing, controls, and electrical faults.
05
Uneven Rooms
Some spaces stay cold or hot while others are comfortable. Airflow, zoning, and ductwork issues often explain it.
06
Rising Energy Bills
A heat pump working harder than it should costs more to run. Refrigerant leaks and worn components are common culprits.
07
Noise at the Outdoor Unit
Grinding, buzzing, or rattling can point to a failing fan motor, a loose component, or a compressor problem.
08
Water Near the Indoor Unit
Pooling water can signal a clogged condensate drain or a frozen coil. Left alone, it can damage floors and drywall.
Geothermal Heat Pumps
Geothermal Heat Pump Installation in Pennsylvania
Geothermal heat pumps use stable underground temperatures to heat and cool your home efficiently throughout the year. AC&R Services has installed geothermal systems across Northeast Pennsylvania since 1979. We assess your property, available space for ground loops, and installation requirements to determine whether a geothermal system is a suitable option for your home.
Brands We Install and Service
We service all major brands, including systems we didn’t install. For new installations, we recommend equipment based on your home and climate.
Mitsubishi Electric · Carrier · LG · Ruud · VRF Systems
Mitsubishi Electric is our featured partner for ductless and cold-climate heat pump systems.
Service Areas
Serving Northeast and North Central Pennsylvania
From our headquarters in Sugarloaf, AC&R provides heat pump repair, replacement, and installation across six counties.
- Luzerne — Northeast PA
- Lackawanna — Northeast PA, including Scranton
- Carbon — Northeast PA
- Schuylkill — Northeast PA
- Columbia — North Central PA
- Montour — North Central PA
Why AC&R
Heat Pump Experts in Northeast Pennsylvania
Four Decades of Local Work
Founded by Dean Hilliard, AC&R has served Northeast Pennsylvania homes through every heating and cooling change of the past 45 years.
Licensed and Certified
PA licensed (PA000278), EPA certified in refrigerant handling, and NATE certified technicians on the job.
Installers Who Service Too
The crew that installs your heat pump is the crew that maintains it, so nobody inherits a system they didn't see built.
Options, Not Upsells
We explain what the heat pump needs, what it doesn't, and what each choice would cost you over time.
Frequently Asked Questions
How do I know if my heat pump needs repair or replacement?
Frequent breakdowns, rising energy bills, and uneven temperatures may signal a problem. A technician can assess your system and compare repair costs with replacement options.
Will a heat pump keep my Pennsylvania home warm in winter?
Yes. Cold-climate heat pumps can provide heat in low temperatures. Proper sizing, installation, and backup heating help maintain comfort during Pennsylvania winters.
What is the difference between an air-source and geothermal heat pump?
Air-source heat pumps exchange heat with outdoor air, while geothermal systems use buried ground loops. Geothermal systems can offer greater efficiency due to stable ground temperatures.
Why does my heat pump blow cool air in heating mode?
Possible causes include a faulty reversing valve, low refrigerant, defrost issues, or control faults. A technician can test the system and identify the cause.
How long does heat pump installation take?
Installation time depends on the system and existing setup. Replacing a unit is usually quicker than installing new ductwork, electrical connections, or refrigerant lines.
Can a heat pump work with my existing furnace?
Yes. A dual-fuel system uses the heat pump during milder weather and switches to the furnace when temperatures drop below the heat pump’s efficient operating range.
Need Heat Pump Repair or Replacement?
From diagnosing a problem to installing a new system, AC&R helps you understand your options and choose the right solution for your home.