If you were to do an internet search for “a heating and air conditioning service in northeast PA,” you’d probably be astounded by the abundance of companies you’d uncover. There are literally dozens of contractors in the area ready and willing to help you with most of your HVAC concerns.
In this blog, we’re going to assume that a properly NATE-certified technician possesses the necessary technical skillset, tools and experience to perform the tasks required.
That’s why we’re going to look at those so-called “soft” skills that set an outstanding HVAC technician apart.
First, however, we’re going to discuss the importance of proper certification.
Obviously, the foundation of an excellent HVAC technician is that they possess an in-depth knowledge of how HVAC systems work and what it takes to perform certain tasks including installation and repair. This implies they’ve been suitably trained and obtained proper qualifications such as a certificate.
Pennsylvania does not maintain state requirements for HVAC licensing. However, HVAC technicians are obliged to apply for local certification to perform specific HVAC jobs. Such applicants in Pennsylvanian must:
- Have a high school diploma or GED
- Possess at least four years of HVAC experience
- Maintain general liability insurance
- Obtain a passing grade on the International Code Councial Certification exam
- Be at least 18 years of age
Alternatively, HVAC technicians who have obtained NATE certification come to the job with proof that they meet industry standards. NATE certification is among the most significant of the existing HVAC technician certifications. In fact, the NATE certification is the only nationwide certification program accepted by the entire HVAC industry.
Note: Each technician at AC&R Services has obtained NATE certification.
So, what about those other skills or features that separate an average technician from an outstanding one?
Solid reputation
Before you hire an HVAC technician, be sure they have a positive track record. Look into their customer reviews and don’t be afraid to speak to references, including the Better Business Bureau. If possible, take time to arrange an interview with the contractor. This is a huge start to having all your questions answered upfront.
Customer service
Customer service is a skillset that many people just don’t have, even in a service-based business. An exceptional HVAC technician is not only great at working with HVAC systems but is also customer focused.
An HVAC technician ought to possess a customer-focused mentality and be able to create a rapport with every one of their customers. Such a technician is also recognized for going above and beyond not only to meet, but to exceed customer expectations.
Trust & dependability
The last thing you need is when a service technician comes to your house, and you sense you’re being sold a “bill of goods.” It’s essential that your HVAC technician is honest with you about the problem and the resolution.
Steer clear of anyone who won’t deliver upfront pricing. Face it, no one likes to be hoodwinked. An honest technician will offer a written estimate well before beginning any work, to make certain you know precisely what their costs will be.
What’s more, if they tell you the replacement cost, the final invoice shouldn’t contain
any hidden fees. You’ll be thankful your service technician is not simply winging it – after all, you’re spending your hard-earned dollars for top-quality service. And you simply can’t put a price on that.
A knack for communication
Communication is critical in any relationship, and the one between you and the HVAC technician is no different.
When employing an HVAC technician, it’s essential to look for someone with good communication skills. They must be able to communicate with not only you, but
co-workers and supervisors as well. Why so?
- They have to sustain a direct dialogue with customers to keep them up to date at every step.
- They also have to be adept at communicating with co-workers in order to get the job done.
Okay, who doesn’t want to deal with an HVAC technician who can communicate successfully, both orally and in writing? Ask yourself, can they make clear any problems or maintenance concerns in a manner that makes sense to you? Do they take the time and make an effort to keep you up to date about work in progress? Are their proposals and work orders clear-cut and precise?
Time management skills
Time is a cherished resource and making the most of it and how we use it is crucial in any endeavor. That’s why the HVAC technician you’ve employed should exhibit first-rate time management skills to deal with the many heating and cooling issues they encounter each day.
Notably, when they arrive at your home or place of business, they should possess
the skills to finish each task, without any errors, saving you time and money. Moreover, they should fix the issue and move on without taking up too much of your time.
Organizational expertise
HVAC technicians should have this skill to help assure the necessary tools and parts are on hand whenever the house call is made. After all, you don’t want to reschedule the appointment to another time.
Organizational skills will also assist the technician to get a better picture of the
system and the work they need to perform even before arriving at your house.
Teamwork skills
When retaining an HVAC technician, it’s also essential to hunt for individuals who have reliable teamwork skills. Clearly, this is important as they will frequently be working directly with other technicians to successfully complete tasks.
Naturally, they should also be able to work independently when necessary.
Ability to perform
Finally, the technician should be able to enter your home, take a look at the problem and give you a realistic estimate of how long it will take to solve the problem at hand.
HVAC technicians have undertaken training in order to repair or replace your heating and/or cooling system, but their knack to take pride in their work and treat customers with a welcoming demeanor are details that simply cannot be taught in a classroom.
One more thing – there is nothing wrong with allowing someone who has just newly entered the industry work on your HVAC unit. Nevertheless, they should always be accompanied by a technician who has lots of experience in the field. In this way, you can be certain knowing that everything will be handled properly the first time.
AC&R Services
AC&R Services is Northeast Pennsylvania’s leader in HVAC services for residential, commercial and industry. AC&R installs and services heat pumps, gas and oil furnaces and air conditioning systems in the latest energy efficient designs.
Our heating and cooling experts offer newer home comfort methods including geothermal, radiant in-floor heat, split ductless heat pumps and
air conditioning systems. We are a one-source solution for today’s energy needs in conservation and comfort. We are proud of our experienced, licensed employees and 24-hour service. Call us anytime for a free consultation about
your energy needs.